Privacy Policy

Introduction

RigheKnave Solar ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to the collection and use of information in accordance with this policy.

Data Controller

RigheKnave Solar Ltd
45 Victoria Street
London SW1H 0EU
United Kingdom

Email: [email protected]
Phone: +44 20 7946 0958

Information We Collect

Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, postal address
• Property Information: Property type, address, energy consumption details
• Communication Records: Records of communications, enquiries, and support requests
• Financial Information: Payment details, billing information (processed securely)
• Technical Information: IP address, browser type, device information

Automatically Collected Information

• Website usage data and analytics
• Cookies and similar tracking technologies
• Log files and server information
• Referral sources and navigation patterns

How We Use Your Information

Legitimate Business Purposes

• Service Provision: Providing solar installation and maintenance services
• Customer Support: Responding to enquiries and providing technical support
• System Design: Creating bespoke solar solutions for your property
• Project Management: Managing installation projects and timelines
• Maintenance Services: Ongoing system monitoring and maintenance

Marketing and Communications

• Sending newsletters and updates (with consent)
• Providing information about our services
• Conducting market research and surveys
• Improving our services and website

Legal and Compliance

• Complying with legal obligations
• Protecting our rights and interests
• Preventing fraud and ensuring security
• Maintaining accurate records

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Installation contractors and certified engineers
• Equipment suppliers and manufacturers
• Payment processors and financial institutions
• IT service providers and cloud hosting
• Professional advisors (legal, accounting, insurance)

Legal Requirements

• When required by law or regulation
• To protect our rights or property
• In response to legal process or government requests
• To prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal data:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access on a need-to-know basis
• Security Training: Regular staff training on data protection
• Regular Audits: Periodic security assessments and updates
• Incident Response: Procedures for handling data breaches

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any breaches as required by law.

Data Retention

We retain your personal data only for as long as necessary:

• Customer Records: 7 years after service completion (tax requirements)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months from collection
• Warranty Information: Duration of warranty period plus 1 year
• Financial Records: 7 years (legal requirement)

After the retention period, we securely delete or anonymise your personal data unless required to retain it for legal purposes.

Your Rights

Under UK GDPR, you have the following rights:

Access and Portability

• Right of Access: Request copies of your personal data
• Data Portability: Receive your data in a portable format

Correction and Deletion

• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restriction: Limit how we use your data

Objection and Consent

• Right to Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalised advertising (with consent)
• Preference Cookies: Remember your settings and preferences

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Transfers

Your personal data may be transferred to and processed in countries outside the UK where our service providers are located. When we transfer data internationally, we ensure adequate protection through:

• Adequacy decisions by the UK Government
• Standard contractual clauses approved by the ICO
• Binding corporate rules
• Certification schemes

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

ICO: ico.org.uk
Phone: 0303 123 1113